FREQUENTLY ASKED
Everything you need to know about ordering, customization, GPX data, and shipping.
How much is shipping and how long does it take?
US shipping is a flat $8 (or $15 Express) and Canada is a flat $20, free to both on orders over $99 USD. We ship to the US and Canada only right now. All prices are in USD, so Canadian orders are converted to CAD at checkout. Most orders ship within two weeks, and typically arrive within 3–5 business days once on their way.
How long does it take to make my hex?
Every hex is custom and made to order, printed layer by layer in our Georgia workshop. Most orders ship within two weeks.
Can I order a track or circuit that isn't in the list?
Yes, just ask. We hold recipes for around fifty circuits and can trace new ones from real elevation data, so if a track isn't listed it usually means nobody has requested it yet. Use the request form and we'll come back to you with what's possible, confirm the layout with you, and let you know when it goes live.
Can I add custom text and colors?
You pick a route color for every hex from the filaments we actually stock, and you can build a set with a different color per circuit. Engraved custom text and made-to-order colors outside the palette are paused right now. Ask us and we will tell you where that stands.
How do I send you my GPX route file?
For route/activity hexes, place your order and then email your exported GPX file to contact@downforce3d.com referencing your order number. You can export a GPX from Strava, Garmin, Wahoo, or any GPS app (on Strava: Activity → ··· → Export GPX).
What are the hexes made of?
Each hex is 3D printed in durable PLA with a clean matte finish, built up in fine layers to create the raised topographic relief of the track or route.
What is your return policy?
Because every hex is custom and made to order, we don't accept returns or exchanges. If your order arrives damaged or defective, email us within 7 days at contact@downforce3d.com and we'll make it right with a free replacement.