Refund policy

Every hex is made to order, so we can't accept returns or exchanges.

Each Downforce 3D hex is produced individually for your order: your circuit, your route colour, your engraved edge text. Because it is made for you and cannot be resold, we are unable to accept returns or exchanges, and we can't offer refunds for change of mind, buyer's remorse, or a hex that has arrived exactly as ordered.

We review every order for accuracy before printing, and we'll contact you if anything about your order needs confirming.

If it arrives damaged, we replace it free.

This is the part we do want to hear about. If your hex is damaged in transit, email josh@downforce3d.com within 7 days of delivery with your order number and photographs of the damage. If it arrives with a manufacturing defect, you have 14 days. We'll send a free replacement at no cost to you, with no return shipping and no restocking fee.

Changes to your order. Need to change a circuit, colour, or engraving? Email us as soon as you can. We can usually accommodate changes before your hex enters production, but not once printing has started.

Cancellations. An order can be cancelled for a full refund any time before production begins. Once your hex is in production it can't be cancelled, for the same reason it can't be returned: it is already uniquely yours. This does not affect your right to cancel for a full refund if we miss the shipping time we quoted you.

Questions about any of this? Email josh@downforce3d.com and a human will answer.